Shipping policy

Shipping Policy

Thank you for shopping with Heelisse.

Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery

After processing, estimated delivery is typically:

4–8 business days

Delivery times may vary depending on the customer's location, carrier delays, weather, holidays, customs processing, or other circumstances outside of our control.

Free Shipping

Heelisse may offer free shipping as part of promotional offers displayed on our website.

Any applicable shipping cost will be clearly shown before checkout.

Order Tracking

When tracking information becomes available, customers may receive an email or notification with their tracking details.

Please allow some time for tracking information to update after the package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your address, please contact us as soon as possible at Newtienda2003@gmail.com.

We cannot guarantee that an address can be changed once an order has entered fulfillment.

Delayed or Lost Packages

If your order has not arrived within the expected delivery window, contact us with your order number and we will help investigate the shipment.

Email: Newtienda2003@gmail.com